Please read these Terms and Conditions carefully before using the services offered on this Site.
Please read these Terms and Conditions carefully before using the services offered on this Site.
This internet Site (hereinafter referred to as the “Site”) is owned and operated by Central Industries PLC, a company registered (Reg. No. PQ121) in Sri Lanka under the Companies’ Act No. 7 of 2007 (hereinafter referred to as “the Company”). More information on the Company can be obtained from the Company’s Corporate Website or from the Colombo Stock Exchange.
Through this Site, the Company offers products it manufactures and distributes to customers for their personal use or consumption. From time to time, the Company may decide on the range of products it offers on this Site. All Terms and Conditions applicable to customers who purchase products using this Site—including but not limited to price, discounts, delivery, payment, and product warranties—are governed by this document.
By continuing to use this Site, your acceptance of these Terms and Conditions is deemed effective. If you do not agree to be bound by these Terms and Conditions, you should not access this Site, register your personal details on this Site, or use any of the services offered herein.
Through this Site, the Company provides information on products it manufactures and/or trades. The objective is to provide customers with sufficient information only to make decisions on the purchase of the products.
The Company makes every effort to ensure that all information relating to products and services it offers herein is accurate and current. However, the Company does not in any way warrant that such information is complete and can be used as a substitute for professional guidance and service in the use of the products. The Company shall not be responsible for any loss or damage sustained as a consequence.
You may access information provided on this Site for your personal use at any time. You may not copy, download, reproduce, or use this information in any manner for commercial purposes.
To access certain services offered by this Site, you may be required to register personal information to create an account to keep track of your transactional activities with the Company. All such personal information will be linked to the user identification name (hereinafter referred to as “username”) and password provided by you at the time of creating your account.
Your password will be stored in an encrypted format and cannot be accessed, read, or decrypted by the Company or any other party. The manner in which the Company uses the personal information you provide is set out in the separate Privacy Policy Statement.
You are entirely responsible for maintaining the confidentiality of your username and password. All communication, access, modification of personal information, and contractual transactions entered into by accessing this Site using your username and password shall be deemed performed and authorized by you. You shall remain liable for all duties and responsibilities arising thereby.
You hereby agree to accept this responsibility and ensure your username and password are kept securely at all times. In order to safeguard the interests of both parties, you may be required by this Site to periodically change your password. In such instances, you may not be permitted to access your account until such password change has been executed.
You must inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Your communication of such incident to the Company shall in no way relieve you of your aforesaid duties and responsibilities until such time the Company has confirmed to you through this Site, by email, or by any other recorded mode of communication, that your username and/or password has been deleted or reset. You further agree and acknowledge that you shall be bound by and agree to fully indemnify the Company against any and all losses arising to the Company from the unauthorized use of or access to the Site through your account.
In order for the Company to provide you with a high level of service, please ensure that the personal details you provide are genuine, accurate, and current at all times, representing a valid legal entity or person. The Company reserves the right to invalidate and delete any user account or information which is suspected or found to be incorrect or fake, without assigning any reason or prior notification.
This Site serves as a platform for electronic transactions. All contractual transactions executed on this Site shall be subject to the Electronic Transactions Act No. 19 of 2006 of Sri Lanka and related statutory laws of Sri Lanka. Furthermore, any payment made in consequence of transactions entered into on this Site shall be subject to the terms and conditions of the designated Internet Payment Gateway provider (a licensed commercial bank operating in Sri Lanka).
The Company will endeavor to ensure that access to the Site is consistently available, uninterrupted, and error-free. However, this is not guaranteed. Occasionally, access to the Site may be suspended due to technical breakdown or scheduled maintenance without prior notice. In such instances, the Company shall not be held responsible or liable in any way for any loss, whether deemed or actual, caused by a user’s inability to access the Site.
You strictly agree NOT to use or access this Site:
The Company at its sole discretion may invalidate or delete your account and/or restrict future access to this Site if your account activity indicates or raises suspicion of any of the prohibited actions listed above.
When you visit the Site or send emails to the Company, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call, or by posting notices on the Site, or through any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages) from us with respect to your use of the Site and agree to treat all such modes of communication with equal importance.
You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk, and are using your best and most prudent judgment before entering into any transactions through the Site.
All prices are listed in Sri Lankan Rupees (LKR) and are inclusive of all applicable taxes. The Company makes every effort to ensure that product descriptions, prices, and availability are accurate and current. However, errors may still occur which could result in an unfair charge.
In the event that an item is unavailable or mispriced, the Company may, at its own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. The Company shall reserve the right to refuse or cancel any such orders prior to dispatch from the Company’s warehouse, whether or not the order has been confirmed and your prepayment processed.
Reviewing the items in your “Shopping Cart” and clicking on the “Checkout” button shall constitute your formal offer to purchase the products selected. The Company may review your offer and, at its absolute discretion, accept or reject it.
Notification of dispatch of the products from the Company’s warehouse—communicated to you via an update of order status on this Site, an email, or a text message to the mobile number provided—shall constitute the Company’s formal acceptance of your offer. At that exact point, a legally binding contract is formed between both parties.
Upon acceptance, you will be liable to fulfill all duties cast upon you by the contract, specifically including making full payment of the total sum specified at checkout via your selected method (e.g., credit/debit card, Cash on Delivery, or Pay-at-Store). If you have made a prepayment via credit or debit card and the Company does not accept your order for any reason, you will receive a full refund of all sums paid in accordance with the Refund Policy set out herein.
You may request the Company to cancel an order at any time prior to its dispatch from the Company’s warehouse. However, acceptance of a cancellation request remains at the sole discretion of the Company, and your liabilities under the contract shall not cease until the Company has formally notified you that the order has been cancelled.
The Company may deliver the products to your designated destination through its own transport vehicles or via a third-party delivery partner. Delivery will be undertaken only to designated operational zones. Users must verify whether their delivery location is included in our active Delivery Service Areas prior to checkout.
A separate delivery charge may be applied by the Company and will be added to the total shopping cart calculation prior to final checkout.
The Company will make every effort to deliver products within the timeline communicated to you after placing your order. However, due to circumstances beyond the control of the Company or its delivery partners, delays may occur. In such instances, your remedy shall be limited to the cancellation of the order by refusing to accept the late delivery. If a prepayment via credit or debit card was processed, you will receive a full refund of the money paid in accordance with the Company’s Refund Policy.
You must ensure that you or your authorized representative is present at the designated location at the time of delivery to accept the goods. The Company’s delivery representative or partner will contact you on the phone number provided at least one (1) hour prior to delivery to confirm your presence.
You will be required to acknowledge receipt of the goods on a physical or electronic document proffered by the delivery representative. The name of the person accepting the goods and a valid form of identification may also be requested for verification.
Payment for orders placed on this Site can be executed via one of the following methods:
If Option 1 or Option 2 is selected, dispatch and delivery of goods will take place only after the payment has been successfully cleared. Option 3 (COD) may only be selected for orders not exceeding a maximum value of Rs. 30,000 per user, per day.
Any discrepancy regarding the quantities, item types received, or complaints regarding the structural condition of the goods must be communicated to the Company within 24 hours of delivery.
Complaints can be lodged via email at complaints@nationalpvc.com or by calling/texting 077 772 3795. The Company explicitly reserves the right to disregard any complaints received after this 24-hour window. To resolve a reported discrepancy, a Company representative may require access to the delivered goods and look to interview the individual who signed for the delivery.
You may request to return purchased goods within seven (7) days of receipt, provided the items are entirely unused, undamaged, and remain in their original, intact packaging.
In such scenarios, you will bear the full cost of both the primary delivery charge and the subsequent return delivery charge. The final computation of these delivery fees rests solely with the Company.
To process a refund, you must provide valid bank account details to the Company. The refund will be credited to your account within five (5) working days from the date the Company receives the returned goods or the bank details, whichever occurs later. The bank account provided must match the exact name registered to the user profile or order invoice placed on this Site. Cash refunds will not be issued under any circumstances.
The Company provides limited product warranties for items displayed on this Site. Specific warranty limitations and durations may be specified against individual product displays. These warranties remain identical to the standard consumer warranties offered on the Company’s products sold through traditional offline retail or distribution channels.
The Company reserves the right to make modifications to the Site, its operational policies, these Terms and Conditions, or any other displayed service promises at any time without prior individual notification.
You will be subject to the policies and Terms and Conditions in force at the exact time you interact with the Site, unless changes are retroactively mandated by statutory law or government authority (in which case the changes will apply to orders previously placed by you).
If any condition within this document is deemed invalid, void, or for any reason unenforceable by a court of law, that specific condition will be deemed severable and shall not affect the validity, legality, and enforceability of the remaining provisions.
Neither party shall be held responsible or liable for any delay or failure to comply with their respective obligations under these conditions if the delay or failure arises from any cause deemed a Force Majeure event, falling entirely beyond reasonable human control.
These Terms and Conditions are strictly governed by and construed in accordance with the laws of The Democratic Socialist Republic of Sri Lanka. Both parties explicitly agree to submit to the exclusive jurisdiction of the courts of Sri Lanka operating within the territorial jurisdiction where the Company’s Registered Office is situated at the time legal proceedings are initiated.
This document constitutes an electronic record in strict terms of the Electronic Transactions Act No. 19 of 2006 of Sri Lanka, including applicable rules and amended provisions pertaining to electronic records across various underlying statutes.
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